Express Print Solutions

Fully dedicated customer contact centre
Ability to fix faults remotely (over phone) if possible
If unable to fix remotely, details are sent to Engineer by SMS
The closest, most expedient and suitable engineer dispatched to customer site
The Engineer will phone ahead within 30 minutes
On arrival, the engineer implements traffic light fault identification procedure
Red faults fixed, amber (future faults) identified and fixed where possible
Service implemented according to available resource and service infrastructure
Targeted 2 hour response time, 24 hours a day, 7 days a week
Engineers bonus linked to machine up time
Lean six sigma business standards.